We're committed to resolving your concerns quickly and fairly. Here's how to make a complaint and what to expect from our process.
Get in touch with us through any of our channels. Most issues can be resolved quickly at this stage.
We'll investigate your complaint thoroughly and keep you informed of progress.
We'll provide a full response with our findings and any corrective actions.
If you're not satisfied, you can escalate to the Financial Ombudsman Service.
Fastest way to resolve urgent issues
+44 (0) 203 999 1234
Available 24/7 for urgent matters
For formal written complaints
Complaints Department
125 Canary Wharf
London E14 5AB
Please provide as much detail as possible to help us investigate your complaint effectively.
Complaints Resolved Within 8 Weeks
Average Resolution Time
Customer Satisfaction Rate
Initial Response Time
If you're not satisfied with our final response, you can refer your complaint to the Financial Ombudsman Service for an independent review.
